3.1 & 3.2 Extensions Database 3.1 / 3.2 ⇒ Support Ticket

[dmzx]

Extension Name: Support Ticket
Author: dmzx

Special thanks to: martin

Extension Description:
This Extension adds an Assistant to your phpBB Supportforum.
As requested here viewtopic.php?p=5538#p5538

dmzx/Support-Ticket


Code update


Code update


Added ACP options for font size and template colour
Added Support ticket button

Screenshots:








Extension Download:

Download-link

Support Ticket v1.0.3

Installation:

1. Download the latest release.
2. Unzip the downloaded release, and change the name of the folder to `supportticket`.
3. In the `ext` directory of your phpBB board, create a new directory named `dmzx` (if it does not already exist).
4. Copy the `supportticket` folder to `/ext/dmzx/` if done correctly, you'll have the main extension class at
   (your forum root)/ext/dmzx/supportticket/composer.json
5. Navigate in the ACP to `Customise -> Manage extensions`
6. Look for `Support Ticket` under the Disabled Extensions list, and click its `Enable` link.

[spazz]

This is amazing. Great addition.
Love the example used

[martin]

77.png

[spazz]

Nice I can only imagine the types of crap you all will see in tickets.

[moffacostanzo]

Thank you very much

[dmzx]

Fist post updated

[cisco007]

Awesome extension, i've been looking for something like this!

[nelflucifer]

Good extension. But I don't quite understand how to work with it. This support can be used everywhere, I understand... And can be configured on a separate forum? I honestly thought that the message is sent the ADMINISTRATOR a PM, mail or something like that... I do Not understand the full meaning of this add-on....

ru.zip

[TWEagle]

Is it possible to add my own questions to this??

and delete other questions??

[martin]

Open the ext/dmzx/supportticket/lang/en/common.php and change it in there

example

Code: Select all

$lang = array_merge($lang, array(
	'STS_SUPPORT_TICKET'			=> 'Supportticket System',
	'STS_NEW_SUPPORT_TICKET'		=> 'New Support Ticket',

can be

Code: Select all

$lang = array_merge($lang, array(
	'STS_SUPPORT_TICKET'			=> 'What colour pants you got on ?',
	'STS_NEW_SUPPORT_TICKET'		=> 'I have not changed my pants for 2 years so there brown',

[TWEagle]

Open the ext/dmzx/supportticket/lang/en/common.php and change it in there

example

Code: Select all

$lang = array_merge($lang, array(
	'STS_SUPPORT_TICKET'			=> 'Supportticket System',
	'STS_NEW_SUPPORT_TICKET'		=> 'New Support Ticket',

can be

Code: Select all

$lang = array_merge($lang, array(
	'STS_SUPPORT_TICKET'			=> 'What colour pants you got on ?',
	'STS_NEW_SUPPORT_TICKET'		=> 'I have not changed my pants for 2 years so there brown',

And how to make extra questions??

[martin]

15 / 16 questions not enough ?

[TWEagle]

Is there also an add attachment part in??

[Sprinklestar]

is there also an add attachment part in??

You use a forum for it so it depends on the permission you add to the forum so the answer would be yes

[Sprinklestar]

To avoid confusion i reply in new reply instead of using above.
Can you set it so that the topic created is only readable by admin group and the user created the topic, so noone else can read it??
If yes how to do it.