Support Request Support ⇒ Support Ticket Extension

[wicy]

Your phpBB Version: 3.2.1
Your phpBB Type: Standard phpBB
Extensions installed: Yes
Your knowledge: Beginner
Boardlink: forgen.pl

PHP Version: 7.0
MySQL Version: ?

What have you done before the problem was there?
Nothing. Just inslalled extension

What have you already tried to solve the problem?
Try to modify files

Description and Message
Your phpBB Version: 3.2.1
Your phpBB Type: Standard phpBB
Extensions installed: Yes
Your knowledge: Beginner
Boardlink: forgen.pl

PHP Version: 7.0
MySQL Version: ?

What have you done before the problem was there?
Nothing. Just inslalled extension

What have you already tried to solve the problem?
Try to modify files

Description and Message
Your phpBB Version: 3.2.1
Your phpBB Type: Standard phpBB
Extensions installed: Yes
Your knowledge: Beginner
Boardlink: forgen.pl

PHP Version: 7.0
MySQL Version: ?

What have you done before the problem was there?
Nothing. Just inslalled extension

What have you already tried to solve the problem?
Try to modify files

Description and Message
Can anybody help me to fix the problem with dmzx/supportticket (ver 1.0.3)?
It works quite good, but it doubles (multiplies) message content after each use of Preview button.

Here this problem is caused, too.....

[martin]

Sure open the event within the ext and remove the preview button code why would a post need to be previewed

[wicy]

Sure open the event within the ext

Could you explain me what event (which file)?

[martin]

Im looking at the ext now its been a while since i had that one open.

[wicy]

I tried to force event/listener.php to not react on Post & Preview mode, but it puts form content directly into post message so in next step (after preview) it has message body filled with form text and it adds same form text to existing message.

How to modify listener.php:

Code: Select all

if ($post_data['enable_sts'] == true && ($mode == 'post') && ($subject != ''))
{
...
	$message_parser->message = '';
...
	$message_parser->message .= "[size=" . $sts_size . "][color=#" . $sts_colour . "][b]" . $u0 . "[/b][/color][/size]\n[i]" . $message . "[/i]";
	$post_data['post_text'] = $message_parser->message;
}	

to prevent message from changes during Preview?

[martin]

Dont modify the core of the ext il post a new file for it in a min just doing some testing.

[wicy]

Any progress? Can you manage to fix that error?

[martin]

I'l takee a look at it today as im off work

[dmzx]

I'l takee a look at it today as im off work

[wicy]

Because of no response I tried to modify ext by myself.

First I hided form template to prevent filling it once again.
In public function posting_modify_template_vars($event) I added $preview = (isset($_POST['preview'])) ? true : false; and changed condition on if ($post_data['enable_sts'] == true && ($mode == 'post') && (!$preview) && ($subject == ''))

Next I modified public function posting_modify_message_text($event) by adding a new condition before $message_parser->message = '';

Code: Select all

if (($phpbbversion== '') && ($phpbbdescvf== '') && ($phpversion == ''))
      {
      
      }
      else
	{
        $message_parser->message = '';

to prevent of overwritting a previewed message text for a second (and more) time. I use different variabbles, so those above are only example.

Could you try this modifications and let me now if it works?

[martin]

Will test it at some time for you i have i have multiple family members in and out of hospital so not at home for long.

[ Post made via Android ]

[dmzx]

Did some checking on this last time, time is bit an issue here for me to update the extension...

[martin]

I'm just about to test the changes as im home for an hour if ok il zip up new files.

Your edits fails the best way around this is to kill the preview button from showing on posting pages that have the support ticket on them (why would any one need to preview is beyond me).

[testing1]

How hard would it be to take the following out?